Accessibility statement

SNCF’s Communications and Brand Department, the publisher of the “39·45” website, is committed to making this website accessible in accordance with Article 47 of French Law No. 2005-102 of 11 February 2005.

To this end, SNCF is implementing its digital accessibility strategy and related actions.

This accessibility statement applies to the 39·45 website.

Compliance status

An audit of the new 39·45 website against the French General Accessibility Improvement Framework (RGAA) is currently under way. The compliance status and test results will be published in this statement as soon as they are available.

While the audit is under way, accessibility issues reported to us may be addressed and corrected progressively.

Feedback and contact

If you cannot access any content or service on the 39·45 website, you can contact the website team to request an accessible alternative or obtain the content in another format.

• By email: DSIFS_COWEB_CP@sncf.fr

Complaints and appeals

If you have reported an accessibility issue to the website team that prevents you from accessing content or a service, and you have not received a satisfactory response, you can contact the French Defender of Rights (Défenseur des droits):

• Send a message to the Defender of Rights (https://www.defenseurdesdroits.fr/nous-contacter-355)
• Contact a local representative of the Defender of Rights (https://www.defenseurdesdroits.fr/carte-des-delegues)
• Send a letter by post (free of charge; no stamp required):
  Défenseur des droits
  Libre réponse 71120
  75342 Paris CEDEX 07
  France